Cancel Your Service

You can start this here. You do not have to call us, and there is nothing to argue your way past.

You will not be left unprotected.

Your monitoring keeps working the whole time your equipment is on its way back to us. Nothing switches off the moment you send this. If you press your button tomorrow, someone still answers.

What happens

  • We email you a prepaid return label. Sending the equipment back costs you nothing.
  • You put the equipment in any box, stick the label on, and drop it off.
  • Billing stops when the system is back with us. Returning it is what ends the billing, not this form and not a phone call. We say that plainly because it is the thing people most often misunderstand.

What to send back

  • A mobile system (Belle S, Belle X, Belle W): the device and its charger.
  • An at-home system (Home Link, Cellular Home Link): the base station.
  • Keep the buttons. Pendants and wristband buttons are never charged for, so there is no need to hunt for one that has gone missing. Same with a lost charger. Send what you have.

Still inside your first 30 days? If the system has been with you 30 days or less, return it in good working condition and we refund every monitoring fee you have paid. See the Return Policy.

Start your return

Email us and we will send your prepaid label to the address on your account. Tell us the name on the account and a phone number, and add your account number if you have it handy. You do not need it.

Email us for a return labelOr call (866) 743-7348

We send your label the same business day if you write to us Monday to Friday between 8am and 5pm Pacific. If you write in the evening or over the weekend, it goes out first thing Monday.

If something else would help more

Some people cancel because of a problem we could have fixed, a button that stopped working, a rate they did not expect, or a stay in hospital or rehab where the system is not being used. If any of that is the reason, say so in your email and we will tell you the options honestly, including pausing instead of cancelling. If you would still rather cancel after that, we will send the label and that is the end of it.

Questions

Call (866) 743-7348 Monday to Friday, 8am to 5pm Pacific, or email info@helpnow-medicalalert.com. Emergency monitoring runs 24 hours a day, 365 days a year, including while your return is in progress.

Help Now Medical Alert is a division of Bay Area Vital Link, Inc., 6529 Telegraph Avenue, Oakland, CA 94609.