A Medical Alert With No Contract

If you are searching for this specifically, you have probably read an agreement that did not match the advertising. Here is exactly what ours says.

What "no contract" means here

  • No minimum term. Not three months, not a year. Month to month from the first day.
  • Cancel by phone or email. No written notice period, no certified letter, no retention maze. There is a cancel page on this site with the phone number on it.
  • 30 days money back, running from the day it is delivered rather than the day you ordered, because shipping takes a few days and you should not lose them.
  • We do not raise the rate on an existing customer. The price you start at is the price you keep.
  • No activation fee, no shipping fee, no restocking fee. Returns are free too.

The one thing people get caught by, at every company

Billing does not stop the day you call. It stops when the equipment is back. That is true of essentially this whole industry, and it is the detail most often buried. We put it on our cancel page, in our return policy and in the agreement, in plain words, because finding it out afterwards is what makes people feel cheated. We send a prepaid label the day you ask, so the gap is days, not months.

Read it before you pay

Ask any provider for the agreement before you hand over a card, then check three things: whether there is an initial term, whether cancelling requires written notice, and whether the money-back window starts at order or at delivery. Those three lines are where "no contract" quietly stops being true.

Ours are on the Terms and Return Policy pages, and we will email you the full agreement before you buy if you ask.

What it costs

From $30.95/mo for the at-home Home Link, or $27.95/mo with bank autopay. Mobile GPS systems run to $46.95/mo. Equipment is included at no cost, shipping is free, and quarterly or annual billing takes another $1 or $2 off each month. Veterans and Meals on Wheels recipients save $5 every month.

See all systems and pricesHelp me choose

Questions? Call (866) 743-7348. We will read you the relevant line of the agreement over the phone if you want.