Contact

Emergency monitoring is 24/7, 365 days a year. If you press your help button, a trained operator answers any hour of any day. The office hours below are for sales and account questions.

Call (866) 743-7348 Monday through Friday, 8:00 A.M., 5:00 P.M. Pacific, or use the form below. Want answers right now? Most questions are answered on our FAQ page, and Help Me Choose recommends the right system in about 30 seconds.

How to reach us

Phone: (866) 743-7348, Monday to Friday, 8:00 A.M. to 5:00 P.M. Pacific.

Email: info@helpnow-medicalalert.com

Office: Help Now Medical Alert, a division of Bay Area Vital Link, Inc., 6529 Telegraph Avenue, Oakland, CA 94609.

What happens after you write to us. A real person reads it, and we aim to reply the same business day. If you write over a weekend we will come back to you first thing Monday. We do not pass your details to anyone else and we will not put you on a call list.

Returning equipment or cancelling? You do not need to phone. See how to cancel for the return address and a prepaid label, and the return policy for the 30-day guarantee.

Already a customer with an emergency? Do not email us. Press your button, or call 911.