How It Works
From the box arriving to help arriving — here is exactly what happens with every Help Now system, start to finish.
1. Order and Setup
Pick a system in the Shop and check out — the first month is your checkout payment, the device itself is free, and shipping is free everywhere in the U.S. (2–5 business days). Setup is plug-and-play: plug in the base or charge the mobile device, press the button once for a test call, and you’re protected. No installer, no technician visit, no Wi-Fi, no smartphone required.
2. You Press the Button
Home systems (Home Link and Cellular Home Link): pressing your waterproof pendant or the base button connects you through the base station’s loud two-way speaker to a trained operator at our 24/7 U.S.-based response center. The pendant works 600–1,000 feet from the base — the house and the yard.
Mobile systems (Belle S, Belle X, Belle W): the device itself has the speaker, microphone, and its own built-in cellular connection — press the button anywhere in the U.S. with cellular coverage and talk right through the device.
3. Meet AVA — the Automated Attendant
On the Belle mobile systems, AVA answers the moment you press the button. AVA is there for the two most common calls that aren’t emergencies:
- False alarms: pressed it by accident? Just tell AVA it’s a false alarm and the call ends — no fuss, no dispatch. (Never end an accidental call by holding the button down; let the call go through and say it was an accident.)
- Tests: AVA handles your weekly or monthly test calls, so testing is quick and easy.
Need real help — or press the button more than twice in 30 minutes? You go straight through to a live operator. AVA never stands between you and a real person in an emergency, and if you’d rather skip the attendant entirely, we can configure your device that way.
4. The Operator Sends Exactly the Help You Need
The operator sees who you are and where you are, talks with you through the device, and follows YOUR plan: they can call a neighbor, a family member, or a friend from the responder list you set up — or dispatch emergency services when it’s serious. If you have a lock box, they give responders the code so nobody breaks down a door. Family contacts are notified either way. Can’t speak? The operator treats it as an emergency and sends help.
5. Fall Detection Calls Even When You Can’t
On systems with fall detection, the device senses a fall and starts the call automatically — no button press needed. That’s the difference-maker when a fall knocks someone unconscious. (No fall detection catches 100% of falls, so always press the button when you can.) See it on the Cellular Home Link + Fall Detection, Home Link + Fall Detection, Belle X, and Belle W.
6. Family Stays in the Loop
With the Belle X, the optional Caregiver App ($10/month) lets family see location, daily activity, falls, steps, and battery from their own phones — with safe-zone alerts when a loved one leaves home.
7. Behind It All: Two Response Centers, Always On
Your calls are answered by trained operators at two fully redundant U.S. response centers — Rexburg, Idaho and Ogden, Utah — with backup power, 24 hours a day, 365 days a year. If one center ever goes down, the other answers without missing a beat.
Landline or Cellular: Same Device, Different Connection
Our two home systems look identical in photos because they are the same base station — the only real difference is how they reach our response center. The Home Link connects through your existing landline. The Cellular Home Link has its own built-in cellular connection, so it works in a home with no phone line at all. Same size, same loud two-way speaker, same waterproof buttons, same 600–1,000 ft range. If you still have a landline, the Home Link saves you money; if you don’t, the Cellular version is the one.
Ready?
Take the 30-second quiz, compare the systems, check the FAQ, or order online in minutes. Monitoring runs $30.95–$46.95/month with discounts for bank autopay, quarterly, and annual billing — no contracts, 30-day money-back guarantee. Questions? (866) 743-7348.