Shipping Policy

Effective August 29, 2026

How long it takes

Most orders arrive within 2 to 5 business days. We ship to residential addresses anywhere in the United States. We do not ship outside the United States.

You can call us any time for tracking on your order.

What happens after you order

• Your paperwork is emailed to you right away, so you can start on it immediately rather than waiting for the box.
• If you order Monday to Friday between 8am and 5pm Pacific, we call you the same day. If you order in the evening or over the weekend, we call first thing Monday.
• On that call we confirm your details, set up your ongoing billing, and answer anything you want to ask before the system arrives.

Setting it up

No visit is needed and no technician has to come out. You plug the system in, press your button to complete one test call with the response center, and you are protected. There is nothing to install and no Wi-Fi or smartphone required.

If something arrives damaged or does not work

Call us and we replace it at no charge. You are never charged for equipment that failed on arrival.

Sending equipment back

Returns are also free. We send you a prepaid label. See our Return Policy for how that works.

Questions

Call (866) 743-7348 Monday to Friday, 8am to 5pm Pacific, or email info@helpnow-medicalalert.com. Emergency monitoring runs 24 hours a day, 365 days a year.

Help Now Medical Alert is a division of Bay Area Vital Link, Inc., 6529 Telegraph Avenue, Oakland, CA 94609.